With the objective of adding high technological value to the business environment, the OpServices developed the OpCEM (Customer Experience Management), which simulates the experience of the user through robots. Through a virtual user, the solution is set to go all the way required to perform activities such as: logging into a restricted area, making a registration, purchasing in a store, etc.
It is possible to extensively simulate robots through all paths that an internal or external customer makes with his/her application, whether online or any other type.
The OpCEM allows the manager to qualify, constantly, the service offered to the consumer.