What is OpCEM?

With the objective of adding high technological value to the business environment, the OpServices developed the OpCEM (Customer Experience Management), which simulates the experience of the user through robots. Through a virtual user, the solution is set to go all the way required to perform activities such as: logging into a restricted area, making a registration, purchasing in a store, etc.

It is possible to extensively simulate robots through all paths that an internal or external customer makes with his/her application, whether online or any other type.

The OpCEM allows the manager to qualify, constantly, the service offered to the consumer.

Updated on 01/09/2021

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